Delivery and return of products
For any questions do not hesitate to contact us. You can call us at 00393512048219
The shipment of the products ordered in our online store will be done by courier or post office. The cost and delivery times to other EU countries vary according to the country of destination and the weight, so the customer will be informed by email at the time of ordering.The customer has the right to cancel the order and to be reimbursed ..
To exercise this right it is necessary that we inform us in writing within 14 days from the date of receipt. The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and parcels) kept and absolutely sealed. The right of recession and reimbursement is lost if the above conditions are not observed.
Under no circumstances may products returned that have been opened or have been altered or damaged even partially during transport. Products damaged during transport must be claimed to the carrier courier. In exceptional cases and only after having agreed with us, the products can be replaced. In this case, all shipping costs are charged to the customer.